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Shipping & Returns

Shipping Information*

Orders shipped to a location within New Zealand:

  1. With a retail value of $.01 - $74.99, shipping will be $15.00.
  2. With a retail value of $75.00 - $369.99, shipping will be 20 percent of the product total.
  3. With a retail value of $370.00 or more, shipping will be 10 percent of the product total.

*Shipping charges listed are GST-inclusive.

†For orders attached to an online party shipped to a location within New Zealand with a retail value of $.01 - $74.99, shipping will be $15.00; for orders with a retail value of $75.00 or more, shipping will be 20 percent of the product total.

Lifetime Replacement Warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.

30-Day Satisfaction Guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.